GENERAL TERMS & CONDITIONS (GTC)
1. Area of application
All business relations between MATHIS FOOD AFFAIRS (called MFA in the following) and the customer (called “the Customer”, “you”, “your”) are covered by these General Terms and Conditions and/or the Swiss Federal Code of Obligations (OR).
2. Conclusion of purchase contract
In placing its products in the online shop, MFA is making a binding offer to conclude a contract concerning these items. The contract comes about when the Customer clicks on the “Send order” button, thus placing a binding order for the goods contained in the shopping basket. The confirmation of receipt of the purchase order, which is also the order confirmation for the Customer, is sent by e-mail immediately the purchase order has been sent.
3. Right of cancellation
Only consumers have the following right of confirmation:
The Customer may cancel the contract declaration within 2 (two) weeks without giving reasons, either in writing (by letter, fax or e-mail, for example) or by returning the item. The cancellation period starts with the receipt of this cancellation information. The cancellation deadline is considered to have been met if the cancellation notice (or the item) is sent off by the due date. Notice of cancellation must be sent to: MATHIS FOOD AFFAIRS, Corviglia, CH-7500 St. Moritz, e-mail: firstname.lastname@example.org, fax: +41 (0) 81 833 85 81.
Consequences of cancellation:
Once cancellation becomes effective, the benefits received on both sides must be returned (and any uses made surrendered). If the Customer cannot return the received benefit completely or can only return it in part or in a deteriorated condition, the Customer must compensate for the value lost if applicable. (This does not apply to items relinquished if the deterioration of the item is solely due to its inspection – as would be possible for a customer in a shop, for example,) In other respects, the Customer can avoid the value compensation obligation by not using the item as if it were the Customer’s property. The Customer must refrain from everything which could adversely affect the value. Items which can be assigned by parcel must be returned to MFA; the Customer shall bear the costs of the return if the goods delivered correspond to those ordered and provided the price of the returned items does not exceed an amount of 60 CHF or, in the event that the price of the item is higher at the time of the cancellation, if the Customer has not yet paid the counter-consideration of a contractually agreed part-payment. Otherwise, the return shall be free of charge for the customer. The Customer must fulfil any obligations to reimburse payments within 30 days of the dispatch of the cancellation notice.
4. Warranty (guarantee)
The warranty is in accordance with the provisions of the law. In addition, MFA grants a 12 (twelve) month warranty, at least, on all products as from the date of purchase (except for consumables which show an expiry date). In borderline cases, MFA will apply the “goodwill warranty” in favour of the Customer.
5. Data protection statement
MFA does not pass on any personal data of the Customer including address and e-mail to third parties, except to MFA’s service-providers who require the forwarding of data to process the order. In such cases, however, the scope of the data forwarded is limited to the necessary minimum.
In MFA’s shop, cookies are used to store information about the content of the Customer’s shopping basket which can then be accessed the next time the Customer visits the site. If the Customer registers with us or would like to place an order, MFA needs the customer data. If the Customer already has an account with MFA, he or she can log in easily using the e-mail address and personal password. The cookies generated have an expiration date of 365 days. In addition, in your browser, you can manage the acceptance of cookies on this page and block them if required.
MFA uses its customers’ master data solely to process the order. The data necessary to process the transaction (address information, order information, etc.) is saved on MFA’s system and used and kept safely in accordance with Swiss data protection legislation. If the Customer subscribes to MFA’s newsletter, his or her address is saved for advertising and market research purposes until the Customer unsubscribes.
The Customer has the right at any time to view, correct, block and if necessary to delete the saved data without charge.
6. Retention of title
The goods supplied continue to be owned by MFA until full payment has been made.
7. Final provisions
We are not liable for errors and we reserve the right to change prices at any time.
MFA is not responsible and consequently not liable for the content of any partner pages; the terms and conditions of such partners shall apply.
As far as possible under the law, MFA accepts no liability in the case of improper handling or use of the products sold by MFA.
The legal provisions of the Swiss Code of Obligations apply.
St. Moritz, 1 June 2017